What’s a Social Media Manager and Why Should I Care?

But I’m a writer! Who cares about what a social media manager is!

What's a Social Media Manager?

I heard of the social media manager title years ago, but never considered I would or could be one. I figured it was for someone else, someone who went to school for new media or social media management (things that didn’t exist when I did my bachelor of journalism). But then my LinkedIn job suggestions started getting…obvious. Here’s a splash of what I see whenever I check in to see what’s new and who’s hiring.

  • Social Media Coordinator
  • Copywriter
  • Office Administrator
  • An Open Letter to _______’s Future Marketer
  • Client Success Coach
  • Marketing Specialist
  • Social Media Manager
  • PR Consultant
  • Marketing and Events Coordinator
  • Brand Publishing Specialist

Keep in mind these are the jobs posted in the past seven days in my area, which LinkedIn thought I’d be a good match for. If you’re a writer but have collected different skills, experience, connections, etc. you may have a different snapshot. But do you see what I’m talking about?

Two reactions come to mind I must choose between.

  1. Wow, this social network doesn’t know me at all
  2. When did I become a social media manager?

So I begin wondering, what’s a social media manager and is it different from what I’m doing now?

Well I’ll cut to the chase, all 10 of these postings are about the same. The type of work, the skills involved, the experience required, everything. No matter if it’s administrator level, coordinator level, or management level. Now that’s confusing!

This tells me a few things. First, I need to understand all the ways people think of the skills I have—calling myself a writer without attaching any of the other keywords strips out nine of these jobs. Wow. Yet all require the exact same skills. OK…

What now?


Wondering what a social media manager is? Want to be one? Here’s what’s in the social media manager’s toolkit.

  • Fluent in social—all social (paying attention to social trends, dos and don’ts, what’s hot and what’s not)
  • Strong writing skills (with a specialization in content marketing/copy writing)
  • A people-first approach to everything (a service mindset, which not only has you listening to your customers and industry chatter but being engaged in your community)
  • Graphically inclined (not a pro, but you need the basics of design and video production)
  • Comfortable with social selling (and understanding how this is done)
  • Competent at SEO and analytics (yes you will have to run campaigns and reports)
  • Confident public speaker (yes you will have to use Instastories and Facebook Live—you may even have to speak on a panelin person)
  • An understanding of human behaviour (you don’t have to have a psych degree but you do need to understand what works and what doesn’t, what people want and what they don’t)
  • Reasonable budgeting skills (show me the money! Er…show your clients how you’re spending their money!)
  • Adaptable (this industry is like a river—moving fast and constant, you have to keep up with the changes and adapt as necessary)
  • Curious and savvy (in order to succeed as a social media manager, you need to know what works—but if you’re ahead of the curve you’ll be able to move your clients’ business strategies forward faster and won’t be distracted by fleeting trends or vanity metrics)
  • Strong grasp of marketing (specifically strategy and digital, email, and funnel marketing)

If this seems like three jobs in one, you’re right. And if it seems like a lot of different skill sets wrapped up into one, you’re right again. But this seems to be where the industry is at these days and if you want to compete, you need at least a cursory knowledge of these tools.

Keep in mind the typical day-to-day tasks a social media manager executes each day are a little less overwhelming: writing and scheduling posts, running ads, replying to fans, and creating graphics.

See? Not so bad. However, the only way this works is with a strong foundation—a strong social marketing strategy. This is where the real value of a social media manager comes in. If you have good instincts and can build a great strategy for your client, you are going to see great results. So stay at it and invest in yourself!

Wondering what skills you need to be a social media manager? Anyone can schedule social posts and respond to fans. The real value of a social media manager comes in if you have good instincts and can build a great strategy for your client.

Are you looking to level-up your business on social? Need a social media manager? Let’s chat! Respond in the form below or message me on social. Let me know what problems you’re looking to solve and I’ll be happy to send you a quote.

Are you like me? Just discovering you’re really a social media manager (and that’s why you’re so tired)? I’d love to commiserate with you!

Freelance Writing Update: June 2017

Freelance Update June 2017

Freelance writing update: June 2017

I thought I’d share a few things I’m working on unrelated to this site or my social feeds. Sometimes I share links but I don’t speak much about the details of freelance life. This is in part because all the details happen before the post goes live and by the time I share it I’ve moved on to new projects.

However. At a recent event, I was reminded about how mysterious freelance writing is when you’re just getting started. So mysterious! Like, how does this writing-for-money-thing even happen?

While I can’t unlock all the secrets today, I will let you know a few things I’m doing and connect how I think they’re helping me move the bar along.

Social Media Panel: Golden Ears Writers

GEW-lobby-night

In May I had an amazing opportunity to speak at a writer’s group on a panel with fellow Professional Writers Association of Canada (PWAC) members about social media marketing. This is my ideal topic, in front of my ideal people, in my ideal situation. I was thrilled to participate. I’ve spoken about blogging and social media before, but never about marketing. One of my goals for this year was to do more speaking so I’m happy this happened.

Yeah but, how did this happen?

Yes! Let’s talk about it! This happened because of pre-existing relationships. Like I mentioned before, this panel comprised fellow PWAC members. I’m a professional-level member of this organization and am active in our local chapter (alright, alright, I’m the current president too). What does this mean?

  • I network with professional writers in my area in person
  • I follow my colleagues on social media and support them with comments, likes, and reposts
  • I communicate with these colleagues by email, phone calls, texts, etc. to offer encouragement, ask advice, and connect
  • I help create opportunities for gaining experience, finding leads, and passing along opportunities

Yeah, but how did this happen?

Right. Well, one of my colleagues helps run Golden Ears Writers, an informal Maple Ridge BC-based writers group. I follow them on Facebook and I’ve attended gatherings in the past. I noticed the topics they cover and when an opportunity to collaborate arose (note: a gap in the schedule) I pitched the idea. We were a few months out so had time to gather participants, work out the subject matter, and promote the event. This was an unpaid opportunity, by the way, but we were encouraged to promote our businesses and sell our products at the event.

The evening was well attended and there were loads of on-point questions. It, like I said before, reminded me that freelance writing can seem mysterious and integrating a social media strategy can be plain overwhelming. I had a lot of takeaways from this experience and am looking forward to more speaking opportunities like this.

Blog Post: Tourism Abbotsford

Hikes-Walks-Screenshot

Here’s a blog post I wrote for Tourism Abbotsford about different hikes and walks you can do in Abbotsford. This type of article is called a roundup because it takes a bunch of different things and presents them together. A roundup of local hikes and walks is a great post for this site because someone looking for a hike or walk is probably Googling “best hikes in Abbotsford” or “Abbotsford walks” or “things to do in Abbotsford when it’s sunny.” If this post comes up then it not only summarizes a few great ideas, but gives the gist of what to expect so they can either do more research or cross things off the list.

A roundup post seems simple but usually is a lot of work to put together because you have a lot more options than goes into the post and you have to decide which ones make the cut. Also, you have to give each option an equal shake and highlight the same type of information in each point. Roundups are great for learning how to write tight (aka get rid of all the extra words; aka get to the point) and prioritizing information.

Yeah, but how did this happen?

Yes! This happened because I have pre-existing relationship with Tourism Abbotsford. I’ve written for them for a few years and so all this took was an assignment email and a deadline. Once relationships are rolling getting work is quite simple.

One further thought. This post performed well on social media and while I don’t know if there’s any correlation to me getting more paid work I don’t think it hurts. If nothing else it gets my name out there. Whenever I publish something I try and promote it on my channels and help it along.

Blog Post: Faith Strong Today

Passion-Happiness-Screenshot

This post was written a couple months ago and I wasn’t sure when it would be published. When it went live Faith Strong Today tagged me on Twitter, which is how I knew it happened. I have a casual relationship with this website and I can send them articles at my own pace (although I think they’d like monthly). It’s primarily a podcast network so although my articles help round out the site and strengthen their SEO, they’re not a priority.

OK, nice, but how did this happen?

You’re not going to believe it, but it was a pre-existing relationship.

Ugh! Again!?

I know, right!?

Before the website launched I was contacted about writing for them. We worked out what I’d write, an initial schedule, and a rate on a per-article basis. I won’t get into rates and contracts today but I will mention since we worked out a yearlong plan, I was happy to work on a per-article basis. I know some freelance writer’s wouldn’t work this way but in this instance, I was good with it.

This media company is based in Toronto (aka far away from me) but I’ve worked in a professional capacity (not freelance) with the company for years. I didn’t see this opportunity coming but if I did I would’ve pursued it as what they’re doing is up my alley plus is a neat opportunity to do lifestyle writing with a Christian worldview.

Magazine Article: Insight for Living Canada

Wisdom-Speak-Up-Screenshot

This isn’t a freelance article but I wanted to include it to add context. Because this magazine is related to my day job but it gets me freelance work.

Working on this magazine is something I’ve done for a few years and often I’ll publish an article in it. For the last year I’ve published one each month.

Right. So how did this happen?

I started at this organization working on their blog, unrelated to the magazine. Over time I was able to publish the odd article, but I did have to pitch a lot of ideas and even some of my accepted ideas never got published. It’s easy to assume if you work for a media organization they’ll just take all your ideas but that isn’t the case. Sure, you have a seat at the table and you have a better chance of publishing than a freelancer does, but it’s not a given.

In fact, working for the publication is maybe harder than being a freelancer because if the magazine isn’t well received you get all the blame. You get to read all the feedback. You get to respond to all the criticism. As a freelancer, I never know if an article is hated by the readers (unless they tag me on Twitter) and sometimes ignorance is bliss.

That’s nice. So how does writing for this organization lead to freelance work?

I said I write every month right? OK, so every month my name is in print and sent to thousands of people. The same article is also published online and promoted on social media. I don’t know how many eyes are on the page but it adds up.

What does it mean? Well, not a ton at first, but then one day a media company decides to launch a podcast network and they think, “Oh, doesn’t Robyn write? I think the stuff she writes would work on our site, let’s call her.” And another organization decides to publish a book and they say, “This topic Robyn wrote about is one of the chapters we want in our book… let’s see if she’ll help us out.” And then a writer fresh out of school reads my article and thinks, “I’m looking for work like this… I’ll write Robyn and see if I can hire her to help me get started.”

And if I’m smart and looking for opportunities, I’ll say yes.

Hope this freelance writing update, aka a peek behind the curtain, casts some light onto the mysterious world of freelance writing! Now get your name out there!

Five Tips for Optimizing your Social Media Profiles

Optimizing your Social Media Profiles

Optimizing Your Social Media Profiles

When you’re a hungry freelance writer or getting started in the industry it’s difficult to know where to look for work. Things like job boards, Craigslist, and cold emailing queries are what people trend towards but these are (in general) low paying, competitive, and an exhausting hustle. Your chances of landing solid clients are low so your pitch rate has to be high.

If you’re wondering how established freelance writers generate leads they’ll tell you most of their work comes through warm leads (existing relationships) and referrals. Even if you’re just starting out these options are available to you too, the trick is letting people know you’re available so they think of you when an opportunity comes up.

The best way to let people know you’re available is by saying you’re available. It’s easy to look at your social media profiles as places where friends and family connect with you, so there’s no reason to talk about your business (don’t they already know what you do?) but what better place to find referrals than your friends and family list?

And don’t assume they’re aware of what you do or even understand it. Do you know the details of your entire network? I don’t. Take assumption out of the picture and optimize your social profiles for your freelance writing business. Lay it out for them so it’s easy for them to think of you when they hear about someone looking for a writer.

Another reason to optimize your social media profiles is because your reach is wide on social. A potential client is more likely to run across you on Twitter or LinkedIn before ever seeing your website. You want to ensure you tell any potential clients who you are, what you do, and why they should hire you.

Five tips for optimizing your social media profiles

  1. Choose a professional/standout profile picture and cover photo
  2. Your profile photo should be high quality, square, reflect your brand, stand out in news feeds, and be a picture of you.

    Your cover photo (on applicable platforms) should be high quality and represent the core values of your brand.

    The more consistent your images are across platforms, the better.

  3. Make it easy for people to know who you are/what you do
  4. If you want to capture leads from your social profiles then use your full name or business name. Nothing cute here. A great social media bio explains who you are and what you do, shares your personality, and targets your niche audience with keywords. Think of it as an amped-up elevator pitch.

  5. Link to your website
  6. Some gurus teach linking to your professional Facebook page and if that’s where you prefer doing business I won’t stop you. But don’t leave the URL section blank. Think about it this way, where do you want your prospective clients to go? Send them there. I want them to go to my website so I can showcase the best of my work on a property I own and control.

  7. Include keywords about your services
  8. If someone is searching on Twitter for someone like you, what will they search for? Make sure those words show up in your profile in a non-spammy way. Avoid buzz words, use terms your ideal client would use, be concise, and mention the benefits of what you do.

  9. Be clear on your location/contact info
  10. If you work from home you may not want your address listed for the world to see, but how about your city or region? Adding your location helps potential clients discover you. And what about your contact details? Make it easy for people to get in touch, but only share what you’re comfortable with. Adding a phone number may be too much, but what about your work email address? If you want people to contact you with work, tell them how to reach you.

Now get out there and be social!

If you’re wondering how established freelance writers generate leads they’ll tell you most of their work comes through warm leads (existing relationships) and referrals. Even if you’re just starting out these options are available to you too, the trick is letting people know you’re available so they think of you when an opportunity comes up.


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Creating S.M.A.R.T. Goals for Your Freelance Writing Business

Creating S.M.A.R.T. Goals for Your Freelance Writing Business

Creating S.M.A.R.T. Goals

If you’re a writer, you probably have something you want to accomplish. You know, a big, hairy, audacious goal (BHAG). Write a book. Make 100 per cent of your income from freelance writing. Secure year-round contract work.

So, what’s your goal?

And how long have you not been reaching it?

I don’t mean any offence, I just know from experience how those BHAGs can paralyse, overwhelm, and otherwise sabotage productivity. That is, until the BHAG is broken down into smaller, less hairy, S.M.A.R.T. goals. You know, the ones that will spark your creativity and propel you towards your dreams.

No pressure

For years I’ve said I want to write a book. In an offhanded, joking sort of way. And yet for all my wanting I have 1,600 terrible words accomplished. Why? Don’t I want to write a book? Then why am I not writing it?

Because I’ve never broken down the goal into manageable steps. Daily word counts. Specific time set aside for book writing. Book plotting. Why haven’t I? I’m not sure. Maybe it’s overwhelm. Maybe insecurity. Maybe I’m waiting for someone to not only beg me to write a book but also pay me to do it.

Enough!

It’s time to get real, set the goal, state it, and break it down into steps that will get me there.


Creating S.M.A.R.T. Goals for Your Freelance Writing Business

Everyone agrees goal-setting is important. However, while it’s fun dreaming and thinking big, the work of it is figuring out how to achieve your goals. The best way to set goals you’ll actually work to achieve is following the S.M.A.R.T. system goal-setting model. It’s quick, straightforward, and keeps you focused on action.

Once I have my BHAG (in this example, write a book) I break down the goal into smaller, less impossible steps. You know, I make them smart. Here’s how I define S.M.A.R.T. (because there are many ways to do it). I keep things straight by applying who, what, when, why, how to the matter. If I can’t answer those questions, my goal might still be too big.

Specific—what will you do?

Here’s where you force yourself to get clear and focus in on your objective. What do you even want to do?

If my goal is write a 50,000 page book I’m going to have to figure out how to make it happen. I need to break this huge goal into smaller tasks. Maybe it’s write 750 words a day. Maybe it’s a weekly word goal. Maybe I need an outline and table of contents first. Or maybe I need my topic before I get get into writing. By breaking it down into one or several specific goals, the huge task of writing 50,000 words is all of a sudden not such a crazy idea.

Measurable—how will you know you’ve done it?

The problem (for me at least, maybe you’re totally great at writing 50,000 words or achieving any and every huge goal you have by sheer will power and determination) with huge goals is you only know you’ve achieved it once you hit your word count or whatever it is you have as your finish line. But since it’s such a massive goal you need checkpoints along the way to keep you motivated and not paralysed in overwhelm. Break your goals into smaller pieces, all building towards that huuuuuuuuge goal and you’ll see your anticipation and excitement for the task at hand grow.

When I set myself a daily or weekly word count goal I know exactly what I need to do. Once I reach the goal? I feel pretty good. In fact, I feel great. I celebrate the small wins and feel confident I’m one more step closer to reaching my huge goal. Amazing how that works.

Achievable—who will do it?

Of course, goal-setting only works when it’s actually possible to accomplish it. So when creating S.M.A.R.T. goals you do need to ask if you can achieve it. Can you? How? You might have to look deep and get real with yourself at this point. Do you have the skills you need to reach this goal? Do you have the time? Do you have the resources? Do you have the money?

For me time is always the issue. So I have to ask myself, is this what I want? For reals? Or is it a nice idea. OK then, how will I make this happen? Because “I didn’t do it because I was busy” is a nice excuse, but if I’m going to use it then I should probably give up on my BHAG because it’s not going to happen.

Relevant—why are you doing it?

At this point in the process, you need to make sure you care about the goal and that it fits with your other goals. How does this goal fit in with your other, larger, dreams? Does it drive you forward in the right direction? Does it breathe life into you?

I ask myself if the goal I’m setting is worthwhile, the right time, and a good fit with whatever else is going on in my life. Sometimes I have to set my goals aside for a time while I finish up other tasks. Sometimes I have to shelve them because I realise while it’s a nice idea and fun and stuff, it doesn’t align with my other goals. This is hard but, when done right, honest.

Time-Sensitive—when will you do it?

What’s a goal without a deadline? If your goal is open-ended it stays vague—more like a wish than something you’ll actually accomplish. And because you’ve worked so hard to make your goal specific and realistic, you should be able to commit to a deadline you’ll be able to meet without too much stress. Another bonus when setting deadlines is to keep you focused on your BHAGs and not allow the everyday, urgent, busy stuff distract you.

Once I set a target for my BHAG I find it easier to set individual deadlines when creating S.M.A.R.T. goals. When I have the big number then I deconstruct it into smaller amounts until I have something I can work with, be it a daily, weekly, or monthly goal.

With my goals set I move on to breaking them into tasks, but that’s a story for another day.


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Five-day marketing challenge for freelance writers [beta test]

Are you a writer? I need your help! I’m launching a beta test of my five-day marketing challenge for freelance writers and am looking for people to test my challenge and offer feedback. Interested? Opt-in below.

five-day marketing challenge

Want to boost your online marketing?

I know, I know. You don’t have time for marketing. You’ve got deadlines, you’ve got research, you’ve got kids/dogs/a day job!

But here’s the truth, if you want your business to grow, you need marketing.

Marketing helps future clients find you—enough with responding to Craigslist ads or cold queries. Put your best digital foot forward and help people notice how amazing you are and how lucky they’d be to work with you!

I know you know this, but I also know you’re overwhelmed.

  • Where do I start?
  • Do I need to do *all* the social media?
  • Do I need to pay for a website upgrade (wait…I need a website?!?)?
  • What’s worth doing and what’s a waste of time?
  • What about an email list?

What if I could show you how you could incorporate marketing into your day—just a bit…a manageable amount—and then teach you how to streamline and automate it so you could reach your freelance writing goals without adding more to your to-do list?

Well I can, and it all starts with my free five-day marketing challenge for freelance writers.

Are you up for the challenge?

Let me know by filling in the form below. You’ll secure your spot in the beta test running April 10-14, 2017.

I’m up for the challenge!

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About Robyn Roste

My name is Robyn and I help freelance writers with marketing, which is important because it allows them to build their platform and helps them make a living doing what they’d rather be doing…writing.

I’m building a 30-day course teaching people how to set up and automate their marketing efforts so they can create a platform of raving fans and happy clients. This five-day marketing challenge for freelance writers is the first five days of my course.